Crickex App Privacy Policy

1. Overview

This Privacy Policy applies to all users of the Crickex App platform — whether you access it via the website at crickexapp.pro or through the mobile application. It covers how we collect, process, store and protect personal information provided by or generated by Pakistan players using our sports betting, casino, slots, fish games and payment services.

By registering an account or using any feature of the Crickex App platform, you acknowledge that you have read and understood this Privacy Policy. This policy should be read alongside our Terms and Conditions, which govern use of the platform more broadly.

We are committed to handling your information responsibly and transparently. If anything in this policy is unclear, you are welcome to contact us at [email protected] and we will answer your questions in straightforward terms.

2. What We Collect

The information we collect falls into a few clear categories depending on how you interact with the platform.

2.1 Registration Information

When you create an account on Crickex App, we collect the details you provide during registration, which typically include:

• Full name
• Date of birth (to verify you are 18 or older)
• Email address
• Mobile number
• Chosen username and password (password is stored in encrypted form)

2.2 Identity Verification Data

In certain circumstances — particularly for withdrawal requests above specified thresholds or where we need to confirm your identity — we may request additional verification documents such as a copy of your CNIC or another valid government-issued ID. This data is used solely for KYC (Know Your Customer) verification and is not used for marketing.

2.3 Transaction and Payment Data

Every deposit and withdrawal you make on the platform generates a transaction record. This includes the amount in PKR, the payment method used (JazzCash, Easypaisa, Raast, bank transfer, card, or mobile wallet), transaction timestamps, and relevant reference numbers. We do not store full payment credentials — these are handled directly by the respective payment processors.

2.4 Activity and Usage Data

As you use the platform, we automatically collect data about your activity — bets placed, games played, session durations, pages visited, and features used. This data is used to improve the platform, detect unusual activity, and provide relevant account history.

2.5 Device and Technical Data

When you access Crickex App, we collect standard technical data including your IP address, browser type and version, device type (mobile or desktop), operating system, and referring URL. This is collected automatically and is primarily used for security monitoring and platform optimisation.

3. How We Use Your Data

We use the data we collect for specific, legitimate purposes tied to operating the Crickex App platform for Pakistan players. We do not use your data for purposes beyond those described here without informing you first.

• Running your account: Your registration information is used to create and manage your account, verify your identity when required, and personalise your experience on the platform.
• Processing transactions: Payment data is used to process your PKR deposits and withdrawals through JazzCash, Easypaisa, Raast and other supported channels. Transaction records are maintained for financial compliance and dispute resolution.
• Providing and improving services: Activity data helps us understand how the platform is being used, identify technical issues, and make improvements to the sports betting, cricket, PSL betting, slots and fish games experience.
• Communicating with you: We use your contact details to send account-related notifications — such as deposit confirmations, withdrawal updates, and security alerts. We may also send you information about promotions, but you can opt out of marketing communications at any time.
• Security and fraud prevention: Technical data and activity logs are used to detect suspicious behaviour, prevent fraud, identify account misuse, and protect both you and the platform.
• Responsible gaming: We may use your activity data to identify patterns that suggest a player may benefit from responsible gaming tools or a check-in from our support team.
• Legal and compliance: We retain certain data as required for financial record-keeping and to respond to legitimate requests from relevant authorities.

4. Payment Data and PKR Transactions

Given that all Crickex App transactions are conducted in PKR and processed through Pakistan-specific payment channels, it is worth explaining how payment data is handled specifically.

When you make a deposit via JazzCash, Easypaisa, Raast or bank transfer, the actual payment is processed by the respective payment service provider — not stored in its entirety on our platform. We receive a transaction confirmation and reference number which we link to your account for record-keeping. Your JazzCash PIN, Easypaisa PIN, or card number is never stored on Crickex App's systems.

Withdrawal requests are matched to the payment method registered on your account. If you deposit via JazzCash, withdrawals will default to the same JazzCash account. This is a security measure to prevent funds from being sent to a third-party account.

5. Data Sharing

We do not sell your personal data to any third party for marketing or advertising purposes. Your data is only shared in the specific circumstances described below.

5.1 Payment Processors

To process your deposits and withdrawals, we share the necessary transaction data with JazzCash, Easypaisa, Raast, banking partners and card processors. This sharing is strictly limited to what is required to complete the transaction.

5.2 Identity Verification Services

If identity verification is required for your account, we may share your submitted documents with a third-party KYC verification provider. These providers are bound by strict data handling agreements and use the information solely for verification purposes.

5.3 Analytics and Platform Operations

We may use third-party analytics tools to understand how the platform is used. These tools receive anonymised or aggregated data that cannot be used to identify individual users. They do not receive your name, contact details, or payment information.

5.4 Legal Requirements

In cases where we are required by law or a legitimate legal process to disclose certain information, we will comply. We will always aim to limit any such disclosure to the minimum information necessary and, where legally permitted, will notify you that such a request has been made.

5.5 Business Transfers

In the event that Crickex App undergoes a business restructuring, merger or acquisition, user data may be transferred as part of that process. If this happens, we will notify affected users in advance and ensure the receiving party maintains the same standards of data protection described in this policy.

6. Cookies and Tracking

Crickex App uses cookies and similar technologies to make the platform work properly and to improve your experience. A cookie is a small text file stored on your device when you visit a website.

6.1 Essential Cookies

These are necessary for the platform to function — they keep you logged in during a session, remember your preferences, and ensure security features work correctly. You cannot opt out of essential cookies while using the platform.

6.2 Analytics Cookies

We use analytics cookies to understand which pages and features are most used, how long sessions last, and where technical issues occur. This data is aggregated and does not personally identify you. You can disable analytics cookies through your browser settings without affecting your ability to use the platform.

6.3 Preference Cookies

These remember your settings — such as language preferences or your preferred deposit method — so you do not have to re-enter them every session. They are not shared with third parties.

7. Data Retention

We keep your data only for as long as it is needed for the purposes described in this policy or as required for legal and financial record-keeping obligations.

• Active account data — held for as long as your account remains open and active.
• Transaction records — financial records including PKR deposit and withdrawal history are retained for a minimum of five years for financial compliance purposes, even after account closure.
• Identity verification documents — retained for the duration of your account and for a period after closure as required by applicable record-keeping standards.
• Activity and session logs — typically retained for up to 12 months for security and platform analytics purposes, after which they are deleted or anonymised.
• Marketing preferences — retained until you withdraw your consent or close your account.

When data is no longer needed, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

8. Security

Protecting the personal and financial data of Pakistan players is a core responsibility we take seriously. Crickex App implements a range of technical and organisational measures to keep your data safe.

• All data transmitted between your device and the Crickex App platform is encrypted using industry-standard TLS (Transport Layer Security) protocols.
• Passwords are stored using secure one-way hashing — even our own team cannot see your password in plain text.
• Access to personal data within the platform is restricted to authorised staff who need it to carry out their roles.
• We conduct regular security reviews and monitoring to detect and respond to any unusual or unauthorised activity.
• Payment data handled by JazzCash, Easypaisa and other processors is subject to their own security standards, which are independent of our platform.

While we maintain robust security practices, no online platform can guarantee 100% security against all possible threats. You play an important role too — use a strong, unique password for your Crickex App account and never share your login credentials with anyone.

9. Your Rights

As a user of the Crickex App platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with your registered username and a description of your request.

9.1 Access

You have the right to request a copy of the personal data we hold about you. We will provide this in a clear, readable format within a reasonable timeframe.

9.2 Correction

If any of the personal information we hold about you is inaccurate or out of date, you have the right to request that it be corrected. For certain changes — such as updating your registered mobile number — we may need to verify your identity first.

9.3 Deletion

You may request deletion of your personal data. We will honour this request where we are not legally required to retain the data. Please note that financial transaction records must be kept for a minimum period regardless of account closure, as described in Section 7.

9.4 Objection and Restriction

You have the right to object to certain uses of your data — in particular, direct marketing communications. You can unsubscribe from marketing emails at any time using the unsubscribe link in those emails, or by contacting support directly. You may also request that we restrict processing of your data while a complaint or correction request is being resolved.

9.5 Portability

Where technically feasible and applicable, you may request that we provide your personal data in a structured, machine-readable format so that you can transfer it to another service provider.

10. Minors

Crickex App is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is a mandatory step in the registration process, and we may request supporting documentation to confirm age where we have reason to doubt the information provided.

If we become aware that a minor has registered an account or provided personal data to the platform, we will immediately close that account and delete the associated personal data, returning any balance held after completion of identity verification.

If you believe a minor has gained access to the platform, please contact us immediately at [email protected] so we can take prompt action.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or applicable requirements. When we make meaningful changes, we will notify registered users via the platform — either through an in-app notice or email — and update the "Last updated" date at the top of this page.

We encourage you to review this policy periodically, particularly before making deposits or providing additional personal information. Continued use of Crickex App after any changes to this policy constitutes your acceptance of the updated version.

Minor updates — such as clarifications or corrections to wording — may be made without formal notice. The current version of this policy is always available at crickexapp.pro/privacy-policy.

12. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or how your personal data is handled on the Crickex App platform, please reach out to our support team.

You can contact us at: [email protected]

Please include your registered username in any data-related request so we can identify your account and respond efficiently. We aim to respond to all privacy-related enquiries within a reasonable timeframe.

For general platform questions, payment support, or betting queries, you can also visit our FAQ page which covers the most common topics.